Customer Services Administrator
BTTG® requires a Customer Services Administrator to work at their office based in Leeds. The department is responsible for carrying out routine testing of carpets and other related articles.
With a century of experience in textiles and related products BTTG® and Shirley® are the leading independent organisation for testing and certification. BTTG® specialise in the testing, certification and auditing of Personal Protective Equipment and Construction Products. Shirley® is a member of the OEKO-TEX® Association and offers testing and certification to OEKO-TEX® STANDARD 100, MADE IN GREEN, STeP, DETOX TO ZERO, ECOPASSPORT, LEATHER STANDARD and ORGANIC COTTON. Plus analytical and investigation services and a member of the Expert Witness Scheme. In essence we certify, test, audit, advise and train.
Reporting to the Manager, the main duties include:
• Dealing with incoming telephone calls from clients, appropriate transfer of calls and forwarding of messages
• Post – incoming/outgoing
• Receiving deliveries
• Preparing and sending out samples for external testing
• Booking in Jobs and preparing paperwork
• Purchase orders
• Typing reports and scanning job cards to Manchester
• Greeting visitors/contractors, preparation of meeting rooms and hosting
• General ad hoc administrative tasks
The applicant should:
• Have GCSEs including Maths and English
• Have a minimum of 2 years’ experience in a similar role
• Be capable of manual handling of carpet rolls and boxes of tiles within safe limits
• Have good written English
• Be computer literate with knowledge of Microsoft Excel/Word
• Be able to deal with our clients directly in a professional, efficient and helpful manner
• Be able to work individually or within a group and under own initiative
• Be well organised, meticulous, and able to multitask
• Experience of using Sage is preferred but full training would be provided to the right candidate.
Please note that this is an office-based position and homeworking is not offered.
If you would like to apply, please forward your CV and a short cover letter to HR@bttg.co.uk.
