We strive to learn from feedback. Complaints are reviewed regularly to enhance our services and ensure the highest quality standards are maintained.
Complaints Handling Process
Step 1: Submit your complaint
Please include as much detail as possible.
Step 2: Acknowledgement
We will acknowledge your complaint within 2 business days.
Step 3: Investigation
We aim to complete investigation within 5 business days, depending on complexity.
Step 4: Resolution
You will receive a written response detailing our findings and any corrective actions.
